Responding to stakeholder concerns, the U.S. Food and Drug Administration (FDA) announced that it will establish a one-year stabilization period for the Drug Supply Chain Security Act (DSCSA) traceability requirements to ensure continuity of the supp…
The risk of product recalls across five key industries remains prevalent in the U.S. according to data from Sedgwick’s latest Recall Index report. Despite recall activity falling less than one percent in Q2 2023 compared to the previous quarter, at o…
Last month, the European Academy of Paediatrics and 22 other medical associations wrote a letter to the EU Health Commissioner, urging the correction of the new EU Medical Devices Regulation (MDR). They warned that the regulation has led to a shortag…
On July 6, the U.S. Food and Drug Administration’s (FDA’s) Center for Food Safety and Applied Nutrition (CFSAN) and Office of Food Policy and Response (OFPR) released an updated list of draft and final guidance topics that will be a priority for the …
Artificial intelligence (AI) is everywhere, but it has largely been unregulated to this point. The European Union is looking to change that with its proposed EU AI Act. The European Parliament took a major step forward in AI regulation at the beginni…
Data from the first quarter of 2023 shows that product recalls across the U.S. automotive, consumer product, food and beverage, medical device, and pharmaceutical industries increased 14.2% from the previous quarter. As reported in Sedgwick brand pro…
European product recalls increased 6.1% in the first quarter of 2023, according to Sedgwick brand protection’s latest European recall index report. In total, the European automotive, consumer product, food and beverage, pharmaceutical, and medical de…
The healthcare industry is changing to accommodate more modern demands, particularly those of patients who choose to self-treat. Over-the-counter (OTC) medications have risen in popularity recently, as patients increasingly seek more flexibility to t…
Recent data shows that more than 1 billion units of food, pharmaceuticals, medical devices, vehicles and consumer products were recalled in the U.S. for the second year in a row. In 2022, the number of units recalled was a record-breaking 1.5 billion…
According to Sedgwick’s 2023 State of the Nation Recall Index report, product recalls in five key European sectors increased in 2022 for the second consecutive year. The 10,545 recall events in 2022 represent a 4.3% increase over 2021 numbers for the…
The Consumer Products Safety Commission (CPSC) took a more aggressive enforcement stance in 2022, making it clear that companies needed to report any safety issues promptly or risk legal actions and steep fines. That approach is has continued in 2023…
Lisez ceci en français. The transformation of economic activities throughout the last 25 years has been driven by multiple factors: changes in legislation, technological advances, changes in consumer habits and the increasing complexities of a globa…
It’s the time of year, the spooky atmosphere of Halloween is in the air. And while ghosts, vampires and monsters are creepy enough, there’s one thing that can truly send a chill up your spine — poorly managed recalls. Regardless of whethe…
In their quest for excellence, many companies try to amaze their customers with superior products and even better service. More than a few have extended that philosophy to their crisis planning, offering free products, cash, generous coupons and othe…
There’s nothing more damaging to a company’s reputation than ineffective and unpleasant customer service. Because technology has expanded our accessibility and connectivity, customer service is more critical now than it has ever been before. Today, c…